Dear Customer,
we care about your rights, including the right to file a complaint. Below you will find detailed information about our liability for a defect in the product sold by us and your rights related to the complaint on a statutory basis – under the warranty
Important! Remember that if a warranty has also been granted for a given product, you can also file a complaint on its basis – in this case, however, the addressee will be the guarantor indicated in the guarantee. The guarantee also determines the scope of your rights each time. Remember that the exercise of the rights under the guarantee does not affect our liability under the warranty and that the guarantee does not exclude, limit or suspend your rights under the provisions of the warranty for defects of the sold item
The basis and scope of our liability for product defects under the warranty is determined by generally applicable law, in particular the provisions of the Civil Code.
We are obliged to deliver the product without defects. We are liable under the warranty if a physical defect in the product is found within two years from the date of its release to the buyer. Important! We are liable under the warranty for physical defects that existed at the time of the transfer of danger to the buyer or resulted from a cause inherent in the item sold at the same time.
You can submit a complaint, for example:
in writing to the following address:
RF-cnnectors Marek Pełka
Nowy Kisielin - Leśna 28,
66-002 Zielona Gora, Poland
in electronic form via e-mail to the following address:
sklep@RF-conectors.pl
Provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for a method of bringing the product into conformity with the sales contract or a statement of price reduction or withdrawal from the sales contract; and (3) your contact details – this will make it easier and faster to process your complaint. Remember that the requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
When submitting a complaint, you can use our sample complaint form, but it is not mandatory.
Basic rights of the buyer in connection with the product complaint under the warranty
In this case, the permissions are in principle equivalent, which means that you can immediately use both the first and the second group of permissions:
1) Group: price reduction / refund
If the sold product has a defect, you can submit a statement of price reduction or withdrawal from the contract, unless we immediately and without undue inconvenience to you replace the defective Product with one free from defects or remove the defect.
Important! This limitation does not apply if the product has already been replaced or repaired by us or if we have not fulfilled our obligation to replace the product with one free from defects or to remove the defect.
If the Customer is a consumer, he may, instead of the removal of the defect proposed by us in accordance with the provisions above, demand the replacement of the product with a defect-free one or instead of replacing the product, demand the removal of the defect, unless bringing the product into conformity with the sales contract in the manner chosen by you is impossible or would require excessive costs compared to the method proposed by us.
Important! The customer may not withdraw from the contract if the defect is insignificant.
2) Group: repair/replacement
If the sold product has a defect, you can demand replacement of the product with one free from defects or removal of the defect. However, we may refuse to satisfy your request if it is impossible to bring the defective product into conformity in the manner chosen by you or would require excessive costs compared to the second possible way of bringing it into conformity with the contract.
We will respond to your complaint immediately, no later than within 14 calendar days from the date of its submission. Important! If the Customer who is a consumer, exercising the rights under the warranty, demanded the replacement of the item or removal of the defect or submitted a statement on the reduction of the price, specifying the amount by which the price is to be reduced, and the Seller did not respond to this request within 14 calendar days, it is considered that this request was considered justified.
The consumer also has the possibility to use out-of-court dispute resolution methods.
Detailed information on the possibility for the Customer who is a consumer to use out-of-court methods of dealing with complaints and redress and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at the following address: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
There is also a contact point at the President of the Office of Competition and Consumer Protection (phone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warsaw.), whose task is, among others, to provide assistance to consumers in matters related to out-of-court resolution of consumer disputes.
The Consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and redress:
application for settlement of the dispute to the permanent consumer arbitration court - more information at: http://www.spsk.wiih.org.pl/
application for out-of-court settlement of the dispute to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place of business activity by the Seller)
assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (m.in The Consumer Federation, the Association of Polish Consumers). Advice is provided, among others, by e-mail at the address porady@dlakonsumentow.pl and at the consumer hotline number 801 440 220 (hotline open on Business Days, from 8:00 to 18:00, connection fee according to the operator's tariff).
A platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales or service contract (more information on the website of the platform itself or at the internet address of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php)
OTHER COMPLAINTS
In the same way as above, you can also submit a complaint related to the provision of electronic services via our online store (e.g. account or order form) and other complaints related to the operation of our online store.
In the description of the complaint, please provide
information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities;
Your request
contact details – this will facilitate and speed up the consideration of the complaint. Remember that the requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.