Terms and Conditions

Terms and Conditions

1. Seller details

  • RF-connectors Marek Pełka
  • 28 Nowy Kisielin - Leśna Street, 66-002 Zielona Góra
  • tel. +48 882 953 094
  • Email: [email protected]

2. General provisions

  • The shop sells products via the Internet.
  • Sales are conducted exclusively by mail order.
  • Placing an order constitutes the conclusion of a contract in accordance with the provisions of the law and these terms and conditions.
  • The products offered in the shop are specialist in nature and are intended mainly for professional, technical or industrial use.

3. Refusal to fulfil an order

The Seller reserves the right to refuse to fulfil an order, suspend its fulfilment or cancel the order prior to dispatch if required by law, for safety reasons, on the basis of a reasonable risk assessment, or to protect the Seller’s legitimate interests.

The Seller may refuse to fulfil an order, in particular, in the event that:

  • the Buyer providing incorrect, incomplete or questionable details;
  • failure to receive payment by the required deadline;
  • there is a reasonable suspicion of abuse, fraud or conduct that may expose the Seller to loss;
  • the product, components or materials necessary to fulfil the order are unavailable;
  • technical inability to manufacture the product in accordance with the order or the Buyer’s specifications;
  • the discovery of an obvious pricing, technical, editorial or publication error concerning the product, its specifications or price;
  • reasonable doubts as to the order’s compliance with applicable laws, good practice or the intended use of the products offered;
  • the need to comply with national, EU or international regulations concerning export controls, economic sanctions, trade embargoes, export restrictions or other restrictive measures;
  • a reasonable suspicion that the products may be used in a manner that infringes applicable laws or restrictions under national, EU or international law;
  • where the nature of the order, the Buyer’s details, the place of delivery, the country of destination, the type of products ordered or other circumstances of the transaction indicate an increased risk of breaching regulations concerning dual-use items, export controls, economic sanctions or trade embargoes.

If payment has been made prior to the refusal to fulfil the order, the Seller shall refund the Buyer the amount received in respect of the unfulfilled part of the order.

4. Verification of the intended use of products

Due to the specialised nature of the products offered, in particular RF components, signal transmission elements, cables, connectors, adaptors and other products that may be subject to export or regulatory restrictions, the Seller has the right to carry out additional verification of the order.

As part of such verification, the Seller may require the Buyer to:

  • confirmation of the identity or details of the business;
  • providing information on the intended use of the products;
  • to identify the final recipient or end-user of the products;
  • to specify the country of final use of the products;
  • provide additional explanations regarding the nature of the order;
  • submit a written or electronic statement regarding the intended use of the products and the compliance of the intended use with applicable legal provisions.
  • Until the required information, clarifications or declarations are received, the Seller may suspend the fulfilment of the order without being liable for any resulting delay.
  • Refusal to provide the required information, refusal to submit a statement, or the provision of incomplete, unreliable or reasonably questionable information may constitute grounds for refusing to fulfil the order.
  • The Seller is not obliged to disclose to the Buyer the detailed criteria, procedures or results of the risk assessment carried out in relation to the fulfilment of the order.

5. Buyer’s Liability

  • The Buyer is responsible for the selection of the product, the method of installation and its application in a specific system, device or installation.
  • The Buyer bears sole responsibility for ensuring that the use, export, re-export, transfer, resale or further provision of the purchased products complies with applicable national, EU and international law.
  • The Buyer undertakes not to use the products in a manner that violates applicable economic sanctions, trade embargoes, export restrictions, dual-use regulations or other regulations governing the trade in goods and technologies.

6. Custom-made products

  • In the case of made-to-order products, in particular pigtails, antenna cables and other cable products, the quantity indicated on the website does not constitute a declaration of the current stock of finished goods.
  • The quantity stated represents the production capacity based on the current availability of components in stock at the time the order is placed.
  • The final ability to fulfil the order depends on the availability of components, the order in which orders are received, and the Seller’s production capacity.

7. Nature of RF products

  • The products offered in the shop are specialist RF technical components, intended mainly for professional or specialist applications.
  • The Seller does not guarantee the compatibility of the products with devices, cables, connectors, adaptors or installations from other manufacturers, unless this has been explicitly confirmed in the product description or in separate information provided to the Buyer.
  • The selection of RF components requires consideration of, amongst other things, the type of connector, impedance, operating band, attenuation, cable length, method of installation, operating environment, bending radius and the requirements of the specific device.

8. Descriptions, photographs, specifications and prices

  • Descriptions, photographs, drawings, visualisations, technical data and product markings are for information and illustrative purposes only, unless expressly stated otherwise.
  • The Seller reserves the right to correct any obvious typographical, technical, editorial, photographic or publication errors relating to the description, photograph, specifications or price of the product.
  • In the event of an obvious pricing error, an obvious error in the description or an obvious publication error, the Seller may suspend the order, cancel the order or propose the correct terms of fulfilment to the Buyer.
  • Manufacturers and suppliers may make design, material, visual or technical changes without prior notice.
  • The Seller may supply a product corresponding to the current specifications of the manufacturer or supplier, provided that it retains its essential functional characteristics and intended use.
  • Differences resulting from manufacturing tolerances, batch changes, changes in component suppliers or specification updates do not constitute grounds for claims, provided they do not lead to a material non-conformity of the goods with the contract.

9. Complaints

  • Complaints should be submitted electronically to: [email protected].
  • The complaint should include the order number, a detailed description of the problem, contact details and photographic evidence, if the nature of the matter requires it.
  • Failure to provide a description of the problem or the required information may prevent the complaint from being processed until such information is provided.

10. Limitation of liability

  • To the extent permitted by law, the Seller’s liability is limited to the gross value of the order.
  • This limitation does not affect the rights of consumers or business owners benefiting from consumer protection.

11. Force majeure

  • The Seller shall not be liable for any failure to perform or delay in the performance of obligations caused by events beyond the Seller’s control.
  • Events beyond the Seller’s control include, in particular, IT system failures, communication disruptions, the actions of payment operators and courier companies, power cuts, supply chain disruptions, administrative decisions, export restrictions, embargoes, sanctions, acts of war, states of emergency and other fortuitous events.

12. Jurisdiction

  • In relations with consumers and businesses benefiting from consumer protection, the competent court is determined by generally applicable law.
  • In B2B relations, the competent court shall be the court having jurisdiction over the Seller’s registered office in Zielona Góra.