The right to withdraw from a distance contract is available to consumers and, in cases provided for by law, also to traders benefiting from consumer protection.
The time limit for withdrawal is 14 days from the date of receipt of the goods.
The notice of withdrawal must be sent to the following email address: [email protected].
2. Exclusions from the right of withdrawal
The right of withdrawal does not apply in cases provided for by mandatory provisions of law.
This applies in particular to goods manufactured to the Buyer’s specifications or intended to meet their individual needs.
This category includes, among others, pigtails, antenna cables and other cable products made to order according to the selected configuration, length, cable type, connector type or other parameters specified by the Buyer.
The right of withdrawal is excluded for purchasers making a purchase in direct connection with their business activities, commercial entities and wholesale purchases, subject to cases where the law grants the Buyer special protection.
3. Consumer return policy
The goods must be returned within 14 days of the date on which the notice of withdrawal from the contract was given.
The cost of returning the goods shall be borne by the Buyer, unless mandatory provisions of law provide otherwise.
Refunds shall be made in accordance with applicable law, no later than within the time limits prescribed by law.
The Seller may withhold the refund until the returned goods have been received or the Buyer has provided proof of their return, in accordance with applicable regulations.
4. Method of sending the return parcel
The Seller does not accept parcels sent to parcel lockers, parcel machines or parcels notified by Poczta Polska.
The Seller does not accept cash-on-delivery parcels.
Returns are accepted exclusively via the following carriers: InPost, DPD or DHL.
5. Non-consumer returns and returns of products excluded from the right of withdrawal
Returns made by businesses (B2B), wholesale purchases and products excluded from the statutory right of withdrawal are not eligible for return.
In exceptional cases, the Seller may agree to accept a return only if this has been agreed in advance before the goods are returned.
The mere return of the goods by the Buyer does not constitute acceptance of the return nor does it give rise to any obligation on the part of the Seller to accept, process or store the goods.
The condition for accepting a return is a positive verification of the technical condition, completeness and the possibility of re-introducing the product for sale.
If the return is accepted, settlement shall take place exclusively in the form of a shopping voucher to be used in the Seller’s online shop.
The value of the voucher is 50% of the net price of the returned goods as stated on the sales document.
The voucher cannot be exchanged for cash, a bank transfer, a credit note, a cash refund or any other form of settlement.
The voucher may be used in full or in part during subsequent purchases made in the Seller’s online shop.
Any unused portion of the voucher remains at the Buyer’s disposal until its value is exhausted or the expiry date indicated on the voucher has passed.
Delivery costs, special packaging costs, made-to-order production costs, costs of additional services and other costs associated with the fulfilment of the order are non-refundable.
If delivery to the Buyer was made at the Seller’s expense, the value of the voucher will be further reduced by the actual transport costs incurred by the Seller.
After the voucher has been used, the Seller shall issue the relevant corrective documents relating to the returned goods.
6. Verification of the condition of the returned goods
Acceptance of a discretionary return is possible only after the condition of the returned goods has been verified as satisfactory.
The goods should be complete, undamaged, and show no signs of assembly, modification, wear and tear, or use contrary to their intended purpose.
The Seller may refuse to accept a discretionary return if the condition of the goods prevents their resale, reuse or technical assessment.
7. Settlement of a discretionary return
After the voucher has been used, the Seller issues a sales document adjustment for the returned goods.
The value of the adjustment may be reduced by the cost of delivery to the Buyer if the delivery was originally made at the Seller’s expense.
If it is necessary to settle the delivery cost, the Seller may issue an invoice for the delivery cost applicable to the relevant carrier.
Settlement of a discretionary return is carried out in accordance with the arrangements made between the Seller and the Buyer prior to accepting the return.
