Store regulations

 

ONLINE STORE REGULATIONS

CONTENTS

§ 1 General Provisions

§ 2 Provision of services by electronic means

§ 3 Conclusion of the sales contract

§ 4 Payment, delivery, receipt of goods

§ 5 Personal data

§ 6 Complaints

§ 7 Withdrawal from the contract

§ 8 Additional information

 

 

§1 GENERAL PROVISIONS:

 

1.1. These regulations (hereinafter referred to as the "Regulations") define the rules for the use of

customers from the Online Store www.kiosk_RTV.pl and in particular regulates:

a) conditions for concluding and performing sales contracts;

b) terms and conditions for the provision of services by electronic means;

c) the rules for exercising by Consumers the right to withdraw from the purchase contract;

d) principles and procedures for handling complaints.

 

1.2. Definition of terms used in the Regulations:

a) Online store – online store operating at www.kiosk_RTV.pl

b) Service Provider, Seller, Data Administrator:

kiosk-RTV.pl Marek Pełka

ul. Nowy Kisielin - Leśna 28, 66-002 Zielona Góra,

NIP 9730003949, REGON 970342034

activity entered into the Central Register and Information on Economic Activity run by the Minister of Economy,

e-mail address sklep@kiosk_RTV.pl, telephone number: 509 895 915 (standard fee - according to the price list of the relevant operator).

c) Client - a natural person, a legal person or an organizational unit without

a legal entity that uses the service provided electronically by the Service Provider and that wants to conclude or has concluded a sales agreement with the Seller;

d) Consumer - a natural person who performs a legal act unrelated to the entrepreneur

directly related to his or her business or professional activity;

e) Order – the Client's expression of will to conclude a contract. Correct submission

Placing an order by the customer results in receiving a message entitled "Order no. ……" to the email address provided when placing the order/registration (§ 3.7. of the Regulations);

f) Service provided electronically – free service consisting of: conducting

Customer account (in the case of registered Customers), making the order form available to Customers (in the case of orders placed by unregistered Customers). In case of doubt, it will be considered that all activities that the Service Provider will perform in order to properly handle the processes specified in the first sentence are also considered as services provided electronically;

g) Registration – creation of a Customer Account in the Online Store system. In order to

to register, you must complete the registration form. Correct completion of the registration form will result in the Seller's system sending an automatic email message informing about the activation of the Account

h) Price – the price that the store customer will be obliged to pay for the selected products

in the event of a sales agreement. The price may be expressed in the following currencies: Polish złoty (PLN). The price given is a gross price (including the necessary VAT). Prices in the online store do not include shipping costs, which are indicated during the order placement in the Store. The Seller guarantees that the price indicated during the order placement will not change during the performance of the sales agreement concluded on the basis of the placed order.

i) Delivery – entrusting the Seller with products intended for the Customer

and third parties for the purpose of their delivery. The Seller undertakes to properly package and insure the products shipped. The Seller entrusts the delivery of its products exclusively to specialized courier companies conducting professional business activities in this area.

1.3. Electronic correspondence regarding the activities of the Online Store should be sent to the e-mail address sklep@kiosk_RTV.pl, while traditional (postal) correspondence should be sent to the following address:

kiosk-RTV.pl Marek Pełka

66-002 Zielona Gora

ul. Nowy Kisielin - Leśna 28

 

1.4. The Customer of the Online Store may be a natural person, a legal person or an entity

an organizational unit without legal personality that uses the service provided electronically by the Service Provider and that wants to conclude or has concluded a sales agreement with the Seller.

 

1.5. Orders are only fulfilled within Poland. To place an Order

including shipping abroad, please contact the Seller individually.

1.6. Prices in the Online Store are expressed in Polish zloty and include VAT.

(gross prices). Prices do not include any shipping costs, which depend on the payment and delivery method chosen by the Customer. The Customer is informed about the Delivery costs when placing the Order.

1.7. Unless expressly indicated in the commercial information, the goods available in the Store

online are new and the entity responsible for their possible physical and legal defects is kiosk-RTV.pl Marek Pełka ul. Nowy Kisielin - Leśna 28, 66-002 Zielona Góra, NIP 9730003949; REGON 970342034; business entered into the Central Register and Information on Business Activity run by the Minister of Economy, e-mail address sklep@kiosk_RTV.pl, telephone number: 509 895 915 (standard fee - according to the price list of the relevant operator).

 

§ 2 PROVIDING SERVICES ELECTRONICALLY:

 

2.1. As part of running the Online Store, the Service Provider undertakes to

providing services electronically within the scope and under the conditions specified in these Regulations.

2.2. The provision of Services by electronic means by the Service Provider is free of charge.

2.3. Terms of provision of Services by electronic means:

2.3.1. Customer Account Service:

• The Agreement for the provision of the Service by electronic means consisting in maintaining a Customer Account in the Online Store is concluded at the time of Registration.
• To complete the Registration, the Customer must provide the following data in the registration form: name and surname, address (street, house number, town and postal code), e-mail address, contact telephone number and password.
• The Agreement for the provision of the Service by electronic means consisting in maintaining an Account is concluded for an indefinite period.

2.3.2. Interactive form service:

• The agreement for the provision of the Service by electronic means consisting in the provision of an interactive form enabling the placement of an Order in the Online Store is concluded at the moment of commencement of use of the above Service (adding a Product to the basket).
• The Agreement for the provision of the Service by electronic means consisting in the provision of an interactive form enabling the placement of an Order in the Online Store is concluded for a fixed period of time and is terminated upon placement of the Order.

2.3.3. Newsletter Service:

• The agreement for the provision of the Newsletter Service by electronic means is concluded at the moment of providing the e-mail address on the website of the Online Store in the "Newsletter" tab and clicking the "Confirm" field, or at the moment when the customer checks the appropriate box during registration, expressing consent to the Newsletter service.
• The agreement for the provision of the Newsletter Service electronically is concluded for an indefinite period.

2.4. Conditions for terminating contracts for the provision of Services by electronic means.

The customer has the right to terminate the contract for the provision of services by

electronically of a continuous nature by the Service Provider at any time (e.g. deletion of the Customer Account). The agreement is terminated without incurring any additional costs and without indicating the reasons:

• The contract may be terminated by sending an appropriate declaration to the e-mail address sklep@kiosk_RTV.pl or in writing to the address of the Service Provider (indicated at the beginning of these Regulations).
• In such a case, the Agreement expires after 7 days from the date of receipt of the termination notice by the Service Provider.
• The Service Provider has the right to terminate the agreement for the provision of electronic services with a 7-day notice period if the Customer provides illegal content.
• Termination and dissolution of the agreement does not involve the loss of rights already acquired by Customers using the Seller's online store.
• The consumer has the right to withdraw from the contract for the provision of electronic services within 14 days of its conclusion (see § 7 of the Regulations).

 

§3 CONCLUSION OF THE SALES AGREEMENT

 

3.1. The customer can choose from the following methods of placing an order:

a) placing an order using the Online Store system;

b) placing an order via email (sending the order to the following address:

sklep@kiosk_RTV.pl);

3.2. In order to place an Order via the Online Store you must:

• Select and add a product to the Virtual Cart;
• Once you have all the products in your cart, proceed to place your order using the "Your cart" button.
• We are redirected to a subpage where we can check the order status, the unit price for individual products and the total price. At this point, we also need to select the type of delivery of the selected product from the possible options. Then, click the "Continue" button.
• In the next section, registered Customers (who already have a User account) enter their login and password provided when creating a User account and click "Log in". (If the password is forgotten, you can use the "Remind password" option located under the "Log in" button).

• Customers who do not have a User account may choose to place an order without creating a User account (logging in). For this purpose, they fill in the fields for placing a one-time order without having to create an account. The required data are: contact details: name, surname, address, telephone number and e-mail address, and then click the "Continue Confirmation" button.
• By using the "Continue" button, the Customer goes to a subpage containing all information regarding the order, i.e.:
• subject of the order
• unit and total price of ordered products or services, including delivery costs and additional costs (if any)
• selected delivery method and payment method
• at this point, it is necessary to accept the required terms of the order by checking the appropriate box ( check-box ) regarding the regulations, personal data processing and privacy policy. You can also give voluntary consent to receive electronically, to the e-mail address provided in the order, information about promotional campaigns, new products, sales, discount codes and services provided by the www.kiosk_RTV.pl store
• then you should carefully check if everything is correct and confirm by clicking the "Buy and Pay" button.

3.3. Placing an order via e-mail - sklep@kiosk_RTV.pl

• To place an Order by sending an e-mail, send an e-mail to sklep@kiosk_RTV.pl. The content of the message should specify the essential provisions of the contract, i.e. the subject of the contract, price, quantity.
• In the content of the e-mail, the Customer is obliged to provide the data necessary for the correct shipment of the goods (name, surname, delivery address, telephone number). Additionally, the Customer is obliged to specify the method of payment and delivery.
• The offer submitted by the Customer ceases to be binding upon the expiry of the time in which he could, in the normal course of business, receive the Seller's response sent without unjustified delay (in case of doubt, the Seller undertakes to send confirmation of acceptance of the order within 48 hours. The Seller informs the Customer about the recording of the order by e-mail message entitled Order no.……..
• The Agreement is deemed to have been concluded upon receipt by the Customer of the Seller's declaration of acceptance of the order for Fulfillment, point 3.10 of the Regulations (e-mail message entitled Order accepted for fulfillment)

3.4. When placing orders, as referred to in point 3.1 of these regulations

The customer is obligated to provide truthful data.

3.5. When placing an Order, it is necessary to confirm that you have read this

regulations.

3.6. The order is placed by clicking on the button.

"order with obligation to pay" or any other equivalent wording.

3.7. After the Online Store system receives the order, an e-mail is sent each time

There will be an automatic message to the email address provided by the Customer confirming receipt of the order (message entitled Order No.…….)

3.8. Order, the receipt of which has been confirmed by the Online Store system

(§3.7 of the Regulations) constitutes an offer within the meaning of Art. 66 § 1 of the Civil Code and constitutes the basis for concluding a sales agreement between the Customer and the Seller.

3.9. An order placed by the Customer but not confirmed by the Seller within the deadline

48 hours stops binding him.

3.10. In the event of commencement of the order execution, the Seller confirms this fact

a separate email entitled "Order accepted for execution"

3.11. The sales agreement is deemed to be concluded at the time the Customer receives a message from

Seller, confirming commencement of order fulfillment (message referred to in point 3.10 of these regulations)

3.12. The customer may cancel the placed order or modify it, to do so:

a) contact the Seller by telephone;

b) contact the Seller by e-mail;

3.13. Orders are processed by the Customer Service Department of the Online Store

on working days, i.e. from Monday to Friday, excluding public holidays, from 10:00 a.m. to 6:00 p.m.

3.14. Commercial information posted in the Online Store does not constitute an offer

within the meaning of Article 66 of the Civil Code, but constitute an invitation to submit offers, even if this information includes the unit price of the goods.

 

§4 PAYMENT, PAYMENT METHODS, GOODS PRICE, DELIVERY, RECEIPT

 

4.1. PAYMENT

• Under the terms of the sales contract, the Customer is obligated to pay the price of the goods indicated in the order and the cost of shipping.
• The entity providing online payment services for card payments is Blue Media SA

 

4.2. PAYMENT METHODS. Payment is made in the form chosen by the Client:

• payment upon delivery (for shipments with the cash on delivery option available)
• payment by traditional transfer to the Seller's bank account
• electronic payments via the Paynow service (mBank brand)
  mElements SA, ul. Prosta 18, 00-850 Warsaw NIP: 5223047892 ; Regon: 363203696; KRS 0000590484 (the service provides a wide range of modern payment methods. Examples of available methods include: online transfers, blik, payment cards, Apple Pay , Google Pay , PayPo , installments)
• Payment cards:
  - Visa - Visa Electron
  - Mastercard - MasterCard Electronic
  - Maestro
  
  In the event of the need to return funds for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the Ordering Party's payment card
  
  . The order processing time is counted from the moment of obtaining positive payment authorization.
  
  

4.3 PRICE OF THE GOODS.

• The price of individual goods presented in the Online Store is the gross price

expressed in Polish zloty (PLN) including the applicable VAT rate. The prices do not include any shipping costs, which will be indicated when placing the order.

 

• The price given for each product is binding at the time the Customer places an Order. This price will not change regardless of price changes in the Online Store, which may occur in relation to individual products after the Customer places an Order.

4.4. DELIVERY OF GOODS

• Orders placed by customers of the Online Store are completed by the Seller within 2 business days from the date of conclusion of the agreement in accordance with §3 section 10 of the Regulations. The time of completion includes the time necessary to complete the subject of the order.
• The ordered goods are shipped only to addresses located in Poland. In order to place an Order that includes shipping abroad, please contact the Seller individually.
• In the absence of a different agreement, the Seller undertakes to perform the subject of the contract within a period not longer than thirty days after the buyer submits a declaration of intent to conclude the contract (§ 3.7 of the Regulations).
• The delivery time depends on the method of delivery/collection of the goods chosen by the Customer and should not exceed 7 business days from the conclusion of the sales contract in accordance with § 3.10 of the Regulations.
• 4.2.5. The Seller entrusts the delivery of goods to third parties conducting business activities in this area. Depending on the currently applicable offer, this may be:

• DPD Polska sp. z o. o. with its registered office in Warsaw (registered office address ul. Mineralna 15, 02-274 Warsaw) The company is entered into the register of entrepreneurs of the District Court for the capital city of Warsaw, 13th Commercial Division of the National Court Register, KRS No. 0000028368
• InPos
•  
• t Sp. z o. o. with its registered office in Kraków (registered office address ul. Wielicka 28, 30-552 Kraków, entered into the register of entrepreneurs maintained by the District Court for Kraków-Śródmieście, 11th Commercial Division of the National Court Register KRS No. 0000543759, NIP: 6793108059

The current offer is available in the store: https://kiosk_RTV.pl/koszty-wysylki.html

4.3. RECEIPT OF GOODS

• The Seller informs that Customers have the right to check the condition of the shipment after it has been delivered to the place indicated in the order. The condition of the shipment can be checked before it is collected from the carrier.
• If, before the shipment is released, it turns out that it has been damaged or has suffered a loss, the carrier is obliged to immediately establish the condition of the shipment and the circumstances of the damage by means of a protocol. However, in most cases, the Carrier performs these activities at the request of the person authorized to receive it.
• The Seller informs that if, after the shipment has been delivered, the person entitled to receive it notices a loss or damage that cannot be seen from the outside, he or she has the right, immediately after the damage is discovered, but no later than within 7 days of receiving the shipment, to demand that the carrier determine the condition of the shipment.
• In case of any problems or doubts, please contact the Seller at the telephone numbers provided on the Seller's website.
• A customer purchasing electrical or electronic equipment intended for households has the right to send used equipment of the same type and in no greater quantity than the new equipment purchased to the address provided by the Service Provider. The Service Provider undertakes to accept the sent equipment free of charge.

kiosk-RTV.pl Marek Pełka

66-002 Zielona Gora

ul. Nowy Kisielin - Leśna 28

 

§ 5 PERSONAL DATA

5.1. The administrator of personal data is kiosk-RTV.pl Marek Pełka

ul. Nowy Kisielin - Leśna 28, 66-002 Zielona Góra, NIP 9730003949; REGON 970342034; activity entered into the Central Register and Information on Business Activity run by the Minister of Economy, e-mail address sklep@kiosk_RTV.pl , telephone number: 68 452 40 55 or (standard fee - according to the price list of the relevant operator).

5.2. Personal data of Customers are processed by the Data Administrator for the purpose of realization

agreements concluded as part of the Online Store's activities. Agreements concluded as part of the Online Store's activities include:

• Conclusion and performance of the sales contract,
• Sending messages containing commercial information (with prior consent expressed in the form of a subscription to the Newsletter, or by ticking the appropriate checkbox when placing an order)
• Maintaining a Customer Account after prior Registration on the Online Store website.

5.3. Personal data are processed in accordance with the provisions on data protection

personal data, in accordance with the implemented data protection policy and are processed to the extent and for the purpose necessary to establish, shape the content of the contract, amend or terminate it and properly implement the Services provided electronically.

5.4. The Data Controller has introduced technical and organizational measures aimed at

securing personal data provided by Customers against disclosure to unauthorized persons or entities.

5.5. Customers' personal data may be transferred:

5.5.1. The carrier or intermediary selected by the Customer carrying out the shipment

order of the Data Administrator - in the case of a Customer who uses the Online Store's delivery method by post or courier.

5.5.2. To the entity selected by the Customer handling payments in the Online Store -

in the case of a Customer who uses electronic payment or payment card methods in the Online Store.

5.5.3. The accounting firm handling the tax settlements of the Online Store - in the case of

Customers who have concluded a sales agreement with the Data Controller.

5.5.4. A company providing software for running the Online Store or a company

being the hosting provider of the Online Store, in the scope of operation and proper functioning of the Online Store.

5.6. Only the data necessary for the proper performance of the contract are transferred to the entities indicated in § 5.4.

performance of the service.

5.7. The data administrator has the right to make the Client's personal data available to entities

authorized under specific legal provisions (e.g. law enforcement authorities).

5.8. Unless otherwise provided by law, the Data Controller stores personal data

Customer for as long as it is necessary to achieve the purposes for which the above data was collected.

5.9. The Client whose personal data is processed by the Data Controller has the right

access to data, rectification, deletion or limitation of their processing, the right to object, the right to transfer data and the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection.

5.10. The deletion of personal data may occur as a result of the withdrawal of consent or the filing of an objection.

legally permitted objection to the processing of personal data.

5.11. The data administrator reserves the right to process the personal data of Customers

after termination of the contract or withdrawal of consent, only to the extent necessary to pursue possible claims in court or if national or EU regulations or international law oblige the Data Controller to retain data.

 

§ 6 COMPLAINTS

 6.1. The basis and scope of the Seller's liability towards the Customer, if the sold Product has a physical or legal defect (warranty), are specified by generally applicable legal provisions, in particular in the Civil Code (including Articles 556-576 of the Civil Code).

6.2. The Seller is obliged to deliver a Product free from defects to the Customer, subject to points 6.4 - 6.6 below. Detailed information regarding the Seller's liability for a Product defect and the Customer's rights are specified on the Online Store website in the information tab regarding complaints.

6.3. The Seller's liability under the warranty covers defects found within 2 years from the date of delivery of the Product. The Seller is only liable for defects existing at the time of delivery of the Product or whose cause was already in the Product at the time of its delivery.

6.4. In the case of Products described as used or defective, the Seller is obliged to deliver to the Customer a Product consistent with the description contained on the Online Store website, including in particular a Product free from defects other than those indicated in the Product description, about which the Customer was informed before making the purchase.

6.5. In the case of Products marked on the Online Store website as used or defective, which contain a detailed description of the Products together with a description of the defects of these Products, the Seller is released from liability under the warranty if the Customer knew about the defect at the time of conclusion of the Sales Agreement.

6.6. In the case of Products marked on the Online Store website as used, the Seller's liability is limited to a period of 1 year from the date of delivery of the item to the Customer, in accordance with Article 568 § 1 of the Civil Code.

6.7. A complaint may be filed by the Customer, for example:

6.7.1. in writing to the following address: kiosk-RTV.pl Marek Pełka, ul. Nowy Kisielin - Leśna 28, 66-002 Zielona Góra

6.7.2. in electronic form via e-mail to the following address: [email protected].

6.8. It is recommended that the Customer provides the following in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a request for a method of bringing the Product into compliance with the Sales Agreement or a declaration of a price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the consideration of the complaint by the Seller. The requirements specified in the previous sentence take the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended complaint description.

6.9. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer who is a consumer, exercising the rights under the warranty, requested the exchange of the item or removal of the defect or made a statement about a price reduction, specifying the amount by which the price is to be reduced, and the Seller did not respond to this request within 14 calendar days, it is considered that the request was considered justified.

6.10. A Customer who exercises warranty rights is obliged to deliver the defective Product to the following address: kiosk-RTV.pl Marek Pełka, ul. Nowy Kisielin - Leśna 28, 66-002 Zielona Góra. In the case of a Customer who is a consumer, the cost of delivering the Product is borne by the Seller. If, due to the type of the Product or the method of its installation, the delivery of the Product by a Customer who is a consumer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the place where the Product is located.

6.11. Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards a Customer who is not a consumer is excluded.

 

 

§ 7 WITHDRAWAL FROM THE CONTRACT

 

7.1. The Customer who is also a consumer within the meaning of Article 22[1] of the Civil Code of

April 23, 1964 (Journal of Laws No. 16, item 93, as amended), who has concluded a distance contract, may withdraw from it without giving reasons by submitting an appropriate declaration within 14 (fourteen) days. To meet this deadline, it is sufficient to send the declaration before it expires. The declaration can be sent by e-mail to the following address: sklep@kiosk_RTV.pl or by post to the following address:

 

kiosk-RTV.pl Marek Pełka

ul. Nowy Kisielin - Leśna 28

66-002 Zielona Gora

7.2. The fourteen-day period within which the Consumer may withdraw from the Sales Agreement or

an agreement for the provision of the Service by electronic means is counted from the date of delivery of the Product in the case of a Sales Agreement, and when the agreement concerns the provision of the Service by electronic means - from the date of its conclusion.

7.3. The Seller shall immediately upon receipt of the declaration of withdrawal from the contract send

The Consumer will receive an e-mail confirmation of receipt of the above-mentioned declaration.

7.4. In the event of withdrawal from the contract - Sales contract or contract for the provision of the Service by means of

electronically is considered as not concluded. What the Parties have provided shall be returned in an unchanged state, unless the change was necessary to determine the nature, characteristics and functioning of the item, or §7.7. of the Regulations applies. The return should take place immediately, no later than within 14 (fourteen) days.

7.5. The Seller will refund the payments received from the Consumer using such

the same method of payment that the Consumer used, unless the Consumer expressly agrees to another method of return that does not involve any costs for him. The Seller may withhold the return of payments received from the Consumer until the goods are received back or the Consumer provides proof of sending them back, depending on which event occurs first.

7.6. The Consumer bears only the direct costs of returning the goods to the Seller.

7.7. If the Consumer has chosen a method of delivery other than the cheapest standard method

delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him

7.8 The consumer is liable for any reduction in the value of the item resulting from

using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

7.9. The right to withdraw from a contract concluded at a distance does not apply to the Consumer in

cases:

• In the provision of services, if the entrepreneur has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has fulfilled the service, the Consumer will lose the right to withdraw from the contract;
• 7.9.2. Where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract expires;
• Where the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individual needs;
• Where the subject of the service is an item that spoils quickly or has a short shelf life;
• Where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
• Where the subject of the provision are things that after delivery, due to their nature, are inseparably connected with other things;
• In which the subject of the service is one of the products: pigtail , antenna cable, jumper (products manufactured after their order). Additional information for each of these products in a dedicated frame.
• Where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract and the delivery of which may be subsequent only after 30 (thirty) days have elapsed and whose value depends on market fluctuations over which the entrepreneur has no control;
• Where the consumer has expressly requested the trader to come to him for urgent repair or maintenance; if the trader provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items;
• Where the subject of the supply are audio or visual recordings or computer programs supplied in a sealed package, if the package has been opened after delivery;
• For the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements;
• Concluded through public auction;
• For the provision of accommodation services other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of provision of the service;
• For the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline for withdrawal from the contract expired and after the entrepreneur informed him of the loss of the right to withdraw from the contract.
• No later than upon delivery of the goods, the Seller shall provide the Consumer with information on the withdrawal from the contract on a durable medium.

 

§ 8 ADDITIONAL INFORMATION

8.1. In order to avoid any discrepancies or errors, it is recommended that the devices

by means of which the Customer uses the store, www.kiosk_RTV.pl meet at least the following technical requirements, which are necessary for cooperation with the IT system used by the Service Provider:

• A computer or other mobile device with Internet access.
• Internet browser: a.) Internet Explorer version 4.0 or later b.) Mozilla FireFox version 4.0 or later c.) Google Chrome version 1.0 or later
• Monitor resolution 1280 x 800, 24 or 32 bit colors
• The Customer must have an e-mail account.

8.2. Information for the Customer of the www.kiosk_RTV.pl store on how to check whether the order placed

the order does not contain errors, and at the same time how can they be corrected:

• During the Order placement, until the "Order with obligation to pay" button is pressed, the Customer has the possibility to change the entered data (e.g. type or quantity of goods). In the event of any discrepancies, we are guided by the messages displayed to the Customer and the information available on the website of the Online Store and its relevant subpages. In the event of problems, please contact us - e-mail sklep@kiosk_RTV.pl or by phone at: 509 895 915 (standard fee - according to the price list of the relevant operator).
• After placing the Order, a confirmation of receipt of the Order will be sent to the email address provided in the order, along with information about the order (email entitled "Order No. .."). In the event of an error by the Customer regarding the entered data (e.g. quantity of ordered goods, incorrect calculation of the Order by the system), the Customer has the right to change the Order. For this purpose, the Customer should send an email to the address: sklep@kiosk_RTV.pl with the appropriate change instruction or by phone at 509 895 915 (standard fee - according to the price list of the relevant operator).
• After correcting the Order, the Seller will send an e-mail to the address provided in the order, which will contain confirmation of receipt of the corrected Order.

8.3. Principles and methods of recording, securing and making available to the second party by the entrepreneur

page of the content of the concluded contract.

The content of the concluded contract is recorded, secured and made available:

• By sending the content of the concluded contract to the provided e-mail address.
• By printing out and forwarding to the Customer the order specification and proof of purchase upon receipt or shipment of the goods.
• The content of the concluded agreement is additionally recorded and secured in the Seller's IT system and provided to Customers at their request.

8.4. In matters not regulated in these Regulations, the provisions of

the law in force in the territory of the Republic of Poland, including the Civil Code, the Act on the provision of electronic services of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended); the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827) and other relevant provisions of Polish law.

8.5. Changes to the regulations:

• The Service Provider reserves the right to make changes to these Regulations, of which the Customer will be notified no later than 14 days in advance before the date of entry into force of the changes. Information about the changes will also be expressed in a clear manner by posting on the website of the Online Store and sent to the e-mail address of the registered customer. In addition, the Customer will be asked to accept the new regulations each time before placing an Order.
• The amended regulations shall bind the Customer if the requirements specified in Article 384 of the Civil Code have been met (i.e. the Customer has been properly notified of the changes) and the Customer has not terminated the agreement for the provision of continuous electronic services within 30 days.
• Changes to the regulations will not in any way violate the rights acquired by Customers using the Online Store before the date of entry into force of the changes, in particular they will not affect the orders placed and/or executed. In such a case, these orders will be executed on the principles specified in the previous regulations.

8.6. The goods sale agreement is concluded in accordance with Polish law and in Polish.

8.7. In the event of a dispute with the Seller, the Customer who is a Consumer may use

from out-of-court methods of handling complaints and pursuing claims. The consumer may, among others:

• Apply to the permanent consumer arbitration court operating at the Trade Inspection Authority with a request to resolve the dispute arising from the concluded Sales Agreement.
• Contact the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Seller.
• Obtain free assistance in resolving a dispute between the Customer and the Seller, using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, Association of Polish Consumers).
• File a complaint using the form available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL. This is the EU platform for online dispute resolution between consumers and traders. This platform works in all languages of the European Union and you can use it after using the complaint procedure with the Seller.

8.8. Any disputes arising between the Seller and the Customer who is not simultaneously

a consumer within the meaning of Art. 22[1] of the Civil Code of 23 April 1964 (Journal of Laws No. 16, item 93, as amended), shall be submitted to the court having jurisdiction over the Seller's registered office or where a third party other than the carrier and indicated by you came into possession of the item. In order to exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by traditional mail or e-mail). You can send the statement, for example:

• in writing to the following address: kiosk-RTV.pl Marek Pełka, ul. Nowy Kisielin - Leśna 28, 66-002 Zielona Góra

• in electronic form via e-mail to the following address: [email protected]

An example withdrawal form template is included in Annex 2 to the Consumer Rights Act and is additionally an annex to the regulations of the Online Store. You can use the withdrawal form template , but it is not obligatory.

 

In order to meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.

 

If you withdraw from this contract, we will reimburse you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract. We will make the reimbursement using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods or until you have provided us with proof that you have sent them back, depending on which event occurs first.

 

If you have received the purchased item, please return or deliver it to us at the following address: ul. Nowy Kisielin - Leśna 28, 66-002 Zielona Góra, immediately and in any case no later than 14 days from the day on which you informed us of your withdrawal from the contract. The deadline is met if you return the item before the expiry of the 14-day period. You will have to bear the direct costs of returning the item. You are only responsible for the reduction in the value of the item resulting from its use in a way other than necessary to establish the nature, characteristics and functioning of the item.

 

The provisions contained in this communication concerning the consumer shall apply from 1 January 2021 and for contracts concluded from that date also to a buyer who is a natural person concluding a contract directly related to his or her business activity, when it results from the content of this contract that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him or her, made available on the basis of the provisions on the Central Register and Information on Business Activity.